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Please select from the following most commonly asked questions to learn more.
Who do I call for customer service help?
Call the TextConnection.com customer care line at 1-800-527-1016 ext. 391.
Customer Service Department:
(800) 527-1016
(800) 577-7456 fax
customerservice@textconnection.com |
Representatives available:
7am to 6pm CST (Monday - Thursday)
7am to 5pm CST (Friday)
8am to 12 noon CST (Saturday)
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Why do I sometimes get a JavaScript error when I am searching for books?
If you receive JavaScript errors, generally it is because you are operating a browser version that is older than 4.0. Please
use the links provided on the log in page to advance to the respective website
of your browser and upgrade to the latest version free.
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I have tried to access your site, but am unable. Why?
Only existing Texas Book Company retail accounts with approved userid and password can gain access to the site.
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Can I cancel or change an order after I have completed the form on the website?
Yes. If you have completed the website order and discover you have made an error or would like to cancel the entire order,
just call 1-800-527-1016 and the customer service specialist will assist you.
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Can I review a previous order placed on the website?
No. The site is currently only able to allow you to place an order.
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In the event of a short, when will I be notified?
Notification will be made immediately upon notification of the short. The shipping department will attempt to contact you
through Easylink, fax, or telephone.
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How often is the inventory updated?
Inventory is updated periodically throughout the day.
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If I select an order to "ship now", when will my order be shipped?
A "ship now" order must be placed in the queue to ensure shipping that day. TBC will make every effort to expedite
orders placed after 2 p.m., dependent upon freight schedules, otherwise they
will be shipped the following business day.
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What if I am unsure and select an incorrect ship date for an existing bin?
If you click "add to existing bin" and that number does not match our records, we will contact you directly for clarification.
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Are there discounts for purchasing old editions (OE's)?
Yes. You must contact our order department and ask for special billing. Otherwise, you will be billed at the regular discounts
(30% new - 50% used).
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